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The company adheres to the "market-oriented, customer-oriented" business philosophy in the process of pre-sale, sale and after-sale, strictly requires itself to provide customers with quality products and services to achieve customer satisfaction.
The company has set up a customer service system to provide customers with timely hotline services to answer customers' various questions enthusiastically and in detail.
After receiving the customer's complaint, the company records the details of the customer's complaint in the customer's complaint book, and then transfers it to the relevant department for processing to ensure that the processing result is given at an ideal speed and the customer is satisfied with the response.
The marketing department conducts regular sample surveys of customer satisfaction based on the "Customer Classification", conducts surveys by personal and telephone interviews, or sends out "customer satisfaction survey forms" by letter, E-mail or fax to customer satisfaction Investigate.